icon

Patient News

Help us help you get the right urgent care and support
15 Jun, 2022

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

New Telephone System on Tuesday 7th June
1 Jun, 2022

The surgery will be going live with a new telephone system on Tuesday 7th June. Should any delays be experienced as we make the transition, please can we ask for your patience and understanding. Thank you.

Merger Announcement
11 May, 2022

It is with excitement that Fleet Medical Centre and Branksomewood Healthcare Centre proudly announce that they will be merging as of 1st April 2023.

It is a big piece of work to merge our 2 practices and we are keen to do this to protect and preserve the provision of healthcare services in this part of Fleet by creating stability, recruitment and training options for the future. We already work closely together as member practices of Fleet Primary Care Network and we have good relationships with the other 2 local surgeries -Richmond Surgery and Crondall New Surgery- who are supportive of our merger.

Please view this leaflet for further information.

Healthier Together
29 Apr, 2022

Worried about your child's health and wellbeing?

Please see the Healthier Together information here.

Increasing Demand at Emergency Departments
14 Mar, 2022

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go  guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.

Covid-19 Booster Vaccination - Update 13th Dec 2021
13 Dec, 2021

The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.

As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.

The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.

The national booking service will then open up to everyone aged 18 and over from Wednesday this week.

The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins

GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.

Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.

We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.

Covid-19 Booster Vaccination Programme Extension
30 Oct, 2021

Following a Government announcement on 29th November, the NHS is developing plans to extend the Covid-19 booster vaccination programme to include everyone aged 18 and over.

12 to 15 year olds will also be offered a second dose of the vaccine and an additional booster will be available for people who are immunosuppressed.

People will become eligible for their booster three months after their second dose (reduced from six months).

For now, all you need to do is wait to be contacted by the NHS. Please help us to help all patients by not contacting your GP practice about your booster or attending vaccination sites.

If you are over 40 or a health and social care worker, and are eligible for your booster, go online to www.nhs.uk or call 119 to book your appointment.

Visit www.happyhealthylives.uk/vaccinationdrop-ins to see all the places you can go for a walk-in appointment

HARLINGTON VACCINATION SERVICE
29 Apr, 2022

In view of the government changes today and given that we have a smaller vaccination and observation area at The Harlington due to the pantomime, we will ONLY accept WALK-IN patients from GU51 or GU52 postcodes who are 6 months or more since their second vaccination.

We are working hard to invite others VIA THEIR GP SURGERY IN COHORT ORDER over the next few weeks.  You will need to book your appointment via text links we send out or via your surgery.

This applies to Branksomewood Healthcare Centre, Fleet Medical Centre and Richmond Surgeries patients only.

We cannot accommodate other walk-ins due to space and vaccine constraints.  It is important that the public do not overwhelm our service so please do not attend if you do not fulfil these criteria.

We will be reviewing our service regularly and will communicate updates in as many ways as possible.

Rest assured, we will work hard to get everyone vaccinated in a timely and fair fashion.

TalkPlus
29 Apr, 2022

FREE NHS IAPT talking therapies service

TalkPlus is your friendly NHS primary mental health care service, available to anyone aged 16+ in the North East Hampshire and Farnham area.

We offer support for common mental health problems; you can find out more information about how we can help on our website https://www.talkplus.org.uk/ We also have a guided self help section with booklets to work through and read https://www.talkplus.org.uk/guidedselfhelp

You can refer online https://www.talkplus.org.uk/self-referraloptin or via the phone with Admin on 01252 533 355.

Don’t like talking on the phone? Text us on 07860018070.

If in doubt about referring, you can discuss the best option with your GP.

Whilst we are not a crisis service, like with most physical health conditions it’s good to seek advice earlier rather than later. https://www.talkplus.org.uk/need-urgent-help-or-in-crisis

Contact us:

01252 533 355 / www.talkplus.org.uk

Facebook | Instagram | Twitter

Infection prevention control guidelines to remain in place
29 Apr, 2022

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Social Prescriber - Useful Information
29 Apr, 2022

Catherine is the social prescribing link worker here at Branksomewood Healthcare Centre. Please read this important document to know more on the help she can offer to patients.

Covid Wellbeing Pack
29 Apr, 2022
Fleet Vacccinations Update
29 Apr, 2022

Many questions are being asked by the residents registered at the Fleet GP’s about Vaccinations in the local area. This information sheet has been put together with the help of the North East Hants & Farnham CCG, Fleet Medical Practice, The Richmond Surgery, Branksomewood Healthcare Centre, Crondall New Surgery, Hart Voluntary Action and Church Crookham and Elvetham Heath Parish Councils.

Any changes in government guidance or delivery of vaccinations that affect Fleet residents will be included in future issues of Fleet Vaccinations Update. Read the complete information here - Fleet Vaccination Update.

MESSAGE FROM BRANKSOMEWOOD HEALTHCARE CENTRE
29 Apr, 2022

The NHS is here for you

As you will have heard from the national announcements, early signs suggest the success of the vaccination programme is contributing to reducing numbers of patients in hospital with coronavirus. Due to effective social distancing, handwashing and the wearing of face masks, we are also seeing reports of community transmission of the virus reducing. This is very good news, but we must remain vigilant and continue to follow the national guidance.

Our GP surgery remains open and while you can still contact us by phone, we would encourage you to use other contact methods on this website to tell us more about your condition. This keeps the phone lines free for those who do not have internet access and who need to speak to us. 

Initial consultations continue to be conducted over the phone or online, which enables us to assess patients for potential coronavirus. People will be invited to face-to-face appointments as necessary.  

We are doing what we can to keep our patients and staff safe in this current climate. It is really important for us that our patients continue to look after their own health at home. We would like to remind patients with long term conditions, those with a health concern that is not going away, or symptoms that may be worrying you, to please get in touch.

Please follow our guidance on where to go when feeling unwell, especially for minor illnesses or conditions that can be dealt with by your local pharmacist. If you need advice over and above what your pharmacy can provide, you can use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.  

Please remember, our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.

Thank you for supporting your general practice surgery at this time.

How to stay Healthy in a Multi-General Household to Avoid the Spread of Covid-19
29 Apr, 2022
Return to School
29 Apr, 2022

Are you worried that your child is seriously ill? Use this flowchart to help with deciding whether to keep your child off school during the pandemic.

New health and care video library for clinicians to use with patients
29 Apr, 2022

NHSX has secured a six-month national licence for NHS clinicians to access a health and care video library of more than 600 patient information videos free of charge.The videos have been developed and written by NHS clinicians to use within a wide range of care pathways including maternity, physiotherapy, rheumatology and podiatry.

Coronavirus (COVID-19)
29 Apr, 2022

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
 

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Changes in Appointments - COVID-19
29 Apr, 2022

In light of the Covid-19 pandemic, Branksomewood Healthcare Centre will be triaging all requests for face-to-face appointments to minimise the rate of spread of the infection, reduce the risk to vulnerable members of our community and lessen the impact on the wider healthcare system.You will not be able to book any appointments at the reception desk. If you need an appointment, please visit our website and complete an eConsult your doctor will then assess your need or suitability for a face to face appointment and book you in accordingly. Alternatively, please contact us by telephone.All pre-booked face to face appointments have been cancelled and changed to telephone calls in the first instance. You will be advised if you can attend surgery AFTER this call, therefore we respectively ask that you do not call the surgery to check if your appointment has been cancelled.This does not IN ANY WAY mean that we are closed. It is an ever-evolving and highly unusual situation, so it is likely that, with guidance from Public Health England, we will continue to change how we provide care for our patients over the coming weeks and months. We are grateful for your understanding and patience in helping us provide the most effective service we can.

Patient Information
29 Apr, 2022

There will be no reception cover at our late Friday evening clinics from 6:30pm. If you are attending the surgery for an appointment after this time, please take a seat and you will be called by the GP or Nurse on duty.